The Wildcare helpline is a telephone referral service operated by volunteers on behalf of the Department of Parks and Wildlife and is based at the department’s Kensington headquarters.
The Helpline provides a service for the public who find sick, injured or orphaned native wildlife and are seeking advice on where to find care for the animal.
The wildlife volunteers answering your call will be able to put you in touch with your nearest registered wildlife rehabilitator, wherever you are in Western Australia.
Parks and Wildlife wildlife rehabilitators are dedicated people who, in most cases, are employed in full time jobs and rehabilitate wildlife in their own time. We cannot always guarantee that someone will be immediately available so please be patient, particularly in busier times.
In the meantime, follow the advice below. Please do not feed the animal or give it water as this may delay treatment and could compromise the animal's recovery.
If you find sick, injured or orphaned wildlife, the best thing you can do to increase their survival chances is to take them to an experienced wildlife rehabilitator or vet.
You should contain the animal securely so that it does not injure itself further or injure you.
This reduces stress levels and makes transportation easier. It’s also important to have as little contact with the animal as possible.
Do not offer food or water unless advised to do so by a rehabilitator. (Definitely NEVER bread or milk!)
Always wash your hands thoroughly after handling wildlife.
Remember your own safety as well as the safety of the animal.
To assist the rehabilitator and the future release, note:
For more information on how to help specific species, contact the WILDCARE helpline on 08 9474 9055.
For further information, visit Living with Wildlife.
When bushfires occur the Wildcare Helpline and wildlife rehabilitation centres are inundated with calls from the public needing assistance with injured wildlife. It is encouraging to know that people care so much about our wildlife, but please always remember that your safety comes first.
Many calls we take are from people wanting to assist with the rescue of injured wildlife in a direct way and while these offers are appreciated at times of crisis, it is best for any wildlife found to be cared for by vets or registered rehabilitators. To find your nearest vet or registered rehabilitator call the Wildcare Helpline on 9474 9055.
It is important for people who are in areas affected by fires to keep these things in mind to help wildlife:
The Helpline’s network of Wildlife rehabilitators are dedicated volunteers who in most cases are employed in full time jobs and rescue and care for wildlife in their own time. As such we cannot always guarantee that someone will be immediately available to care for the animal so please be patient.
In the meantime please confine any injured animal safely and keep it warm in a dark, quiet place until you can get it to help. Please do not feed the animal or give it water as this will delay treatment and may compromise the animal's outcome.
If you wish to donate equipment or your time as a volunteer please contact one of the wildlife centres here for advice on how best to do so: https://www.dpaw.wa.gov.au/about-us/contact-us/wildcare-helpline?showall=&start=1
The Department of Parks and Wildlife’s volunteer-run WILDCARE Helpline receives around 10,000 calls each year from members of the public concerned about sick, injured or orphaned native wildlife.
Volunteers take enquiries and offer advice to callers. If there is a need, they may also refer callers to a further volunteer network of registered wildlife rehabilitators who can take care of wildlife before releasing back into its native habitat.
The Helpline also advises callers who have snakes in their property and refer callers to their nearest licensed volunteer reptile remover.
Helpline volunteers need patience, a clear telephone voice and must enjoy talking to people from all backgrounds. Also, often callers may be distressed so a calm disposition is useful.
Training is provided and there is strong support from other volunteers and Parks and Wildlife staff. Wildlife knowledge is not essential, but a desire to help native wildlife is.
Some basic keyboard / computer knowledge is also helpful, but not essential.
Parks and Wildlife provides a comprehensive Wildlife Rehabilitators' Course for people interested in helping wildlife.
You can help native wildlife in a number of ways, without too much effort:
Don't feed birds or other wildlife as this can:
Instead, put a bird bath in your garden and regularly top up with fresh, clean water. This is especially important in hot weather.
Plant local native plants in your yard and verge. This will:
Nest boxes are a great alternative to compensate for the loss of natural nest sites in the wild by providing suitable nest sites for birds, bats and even possums.
A well-positioned possum box will also encourage possums to nest somewhere other than your roof.
There are lots of plans for different types, depending on what you want to provide for.
Avoid using pesticides in the garden.
Control your dogs' behaviour, and:
Either for your local wildlife rehabilitation centre, the WILDCARE helpline or other local environmental group.
In spring and summer you often see young birds sitting or jumping on the ground, with no parent in sight. This is normal behaviour and is not a cause for concern.
As tempting as it is to 'rescue' a young bird on the ground, in most cases it is not necessary, and may, in fact, drastically reduce its chances of survival.
Only remove a bird as a last resort when you are certain it needs your help, such as if it is:
If you are unsure, leave the bird where it is and contact the WILDCARE Helpline on (08) 9474 9055 for advice.
If the bird on the ground has feathers, leave it alone and watch it from a distance.
It is likely to be a fledgling, and usually the parents are not far away and will return with food. They may be a while—possibly hours—but it is perfectly normal for young birds to leave the nest before they can fly, seeming to be left alone.
If it is a nestling with fluffy down and no feathers, it is likely to have fallen accidentally. If it looks healthy and uninjured, place it back in the nest if possible.
If this is not possible, make a makeshift nest (such as from a hanging basket or small shallow box) and carefully place it as high in the tree as possible, on a nearby branch or somewhere off the ground and out of danger.
Again, the parents won't be far away. If you are unable to place a healthy chick back in its nest or out of danger nearby, then you need to get it to an expert rehabilitator as soon as possible if it is to survive.
It is very unlikely for parents to abandon their young. However, sometimes parent birds will reject young if they are unhealthy or if there is not enough food available – they concentrate their efforts on the strongest and healthiest ones.
If you believe the bird is injured, contact the Wildcare Helpline on (08) 9474 9055 immediately. They will give you contact details for your nearest wildlife rehabilitator. Be aware that survival rates for very young birds are low, and many rehabilitators cannot take them.
Do not feed wild birds. Wild birds do not need supplementary food to survive or to raise their young.
However, try to always have a fresh water available in a bird bath. NEVER feed wild birds bread or milk—they can be harmful to birds.
If you are unsure, or just need further information, call the Wildcare helpline on (08) 9474 9055 for advice and contact details of your nearest wildlife rehabilitator.
Young or 'baby' birds are known as chicks.
Most garden birds will take between 14 and 28 days from hatching to leaving the nest (fledgling).
July to September is breeding time for ducks - before then they are looking for safe places to nest and raise their young.
If you see two ducks wandering around your yard but there doesn’t seem to be a nest then it is likely they are seriously considering your back yard as a nest site. If you don’t want them to stay, now is the time that you should chase them off at every opportunity and, if you have a pool, cover it. They are very persistent but if you are too you can make them know they won’t have a peaceful nest and they will move on.
Ducks often nest a considerable distance from wetlands and, being well adapted to urbanisation, they are often in backyards as they feel secluded and safe from predators. Ducks are secretive and they could be incubating before anyone is aware of their presence.
Nests are usually under shrubbery or amongst tall grasses, but can be in tree hollows off the ground. If you find a nest with eggs it must be left alone, and keep pets away – it’s an offence to disturb nesting birds or to remove eggs.
As the last egg (of around 12) is laid, the female starts to incubate and she rarely leaves the nest apart from short breaks to feed and stretch her legs. She doesn’t need to be fed - she’ll be eating grass, slugs and snails (great for your garden – don’t use slug pellets as these will be harmful).
The eggs hatch approximately 28 days after laying and the following morning the mother will lead the young to water.
If you don’t want them to return next year (they will), think about why they chose that spot and make it less attractive to them once they’ve gone.
Ducks are attracted to swimming pools as they can clearly see there are no underwater predators that may take them or their young. However, there is nothing edible for them and they can find it difficult to get out. It is a good idea to turn off the filtration system as the ducklings may get sucked into it.
The best method in preventing ducks from using your pool is to use a pool cover. Other preventative measures include floating devices such as pool noodles or inflatable pool toys – ones with faces / eyes work best – however, ducks will soon catch on that they are harmless so these aren’t permanent solutions.
Ducklings will struggle to get out if the edge or steps are too high. Place a ramp for them to walk up. A piece of shade cloth or lattice fencing resting up the side of the pool is very effective.
When the mother leads her young away (she knows where she’s going), leave gates open, keep pets inside and the pool covered. It can be a reasonably long walk (for a duck) which invariably involves crossing roads and / or cycle paths.
Ducks on the move have been known to bring major highways to a halt, so road users should try to avoid them without endangering themselves or other road users – the best advice is to slow down.
For your own safety, do not go onto or near the edge of any road to rescue ducks – contact police on 131 444. The police are the only people who can control traffic if necessary.
Unless the birds are in immediate danger it is not recommended that you attempt to relocate them.
If you think the ducklings have been abandoned - it is quite normal for them to be left for a few hours by the mother as she goes off for a feed - observe from a distance for a while to see if she returns. Call the Helpline (9474 9055) if you’re unsure.
While ducklings are able to feed themselves as soon as they hatch, abandoned ducklings require a lot of care until they fledge (at around 50 days) and become independent. This is a long and avoidable process that greatly reduces their chance of long term survival and puts unnecessary strain on wildlife rehabilitators.
It can also be dangerous if they are relocated to unsuitable areas – ducks can be territorial and do not tolerate stray ducklings close to their own brood, attacking strange young they come across.