The Department of Parks and Wildlife’s volunteer-run WILDCARE Helpline receives around 10,000 calls each year from members of the public concerned about sick, injured or orphaned native wildlife.
Volunteers take enquiries and offer advice to callers. If there is a need, they may also refer callers to a further volunteer network of registered wildlife rehabilitators who can take care of wildlife before releasing back into its native habitat.
The Helpline also advises callers who have snakes in their property and refer callers to their nearest licensed volunteer reptile remover.
Helpline volunteers need patience, a clear telephone voice and must enjoy talking to people from all backgrounds. Also, often callers may be distressed so a calm disposition is useful.
Training is provided and there is strong support from other volunteers and Parks and Wildlife staff. Wildlife knowledge is not essential, but a desire to help native wildlife is.
Some basic keyboard / computer knowledge is also helpful, but not essential.
Parks and Wildlife provides a comprehensive Wildlife Rehabilitators' Course for people interested in helping wildlife.