A complaint relates to the way the department carries out its roles, or provides its services or products to the community, and is a complaint made about the department and/or its staff by external parties.
The department recognises and promotes the right of community members to be heard in relation to a complaint and has a complaint management process that is:
For more information about making a complaint, please read our Complaints Overview816.77 KB.
To make a complaint, download a copy of the Complaint Lodgement Form1.6 MB which can be filled out electronically or printed for your personal records.
Once you have completed the form, email it to This email address is being protected from spambots. You need JavaScript enabled to view it..